With over 20 years of experience serving tens of thousands of meals daily, Tan Loc understands that a delicious meal isn't just about the quality of the food – it's also about delivery on time, in the right quantity, and at the right temperature. The following transportation and delivery policy is designed to ensure that each meal reaches employees in the best possible condition, without disrupting their rest time.
1. Delivery Area
Tan Loc Industrial Catering Company Limited provides on-site meal delivery services to companies, factories, and schools in the following areas:
- The cities of Dĩ An, Thuận An, and Thủ Dầu Một (Bình Dương).
- Thu Duc City (Ho Chi Minh City) and surrounding areas.
In addition to the areas listed above, Tan Loc is ready to survey and expand its delivery coverage according to the specific requirements of businesses. For new locations or those outside the regular delivery area, businesses should contact the sales department for advice on suitable options before confirming the service.
2. Delivery time
- For lunch meals: Delivery time: 10:30 AM – 12:00 PM (or according to the timeframe agreed upon in the contract).
- For overtime/afternoon shift meals: Delivery will be made according to your specific requirements.
- We are committed to on-time delivery to ensure food quality and allow our employees time to rest.
3. Shipping fee
- Free shipping: This applies to industrial meal catering orders with long-term contracts or those meeting the minimum quantity requirements (e.g., 50 meals or more).
- Negotiable fee: For small orders or orders outside of our regular service area, shipping fees will be specified upon order confirmation.
4. Regulations for receiving goods
- The food tray/dish is stored in a specialized container that maintains temperature and ensures food safety and hygiene.
- Customers are kindly requested to check the quantity and sensory quality (smell, taste, color) immediately upon receipt of the goods.
Frequently Asked Questions about Tan Loc Shipping Policy
Does Tan Loc deliver meals to VSIP Industrial Park?
Yes. According to current policy, VSIP I and VSIP II industrial parks in Binh Duong are within Tan Loc's regular service area.
How long will the meal stay warm after delivery?
According to current policy information, the specialized insulated container maintains the temperature of the food for approximately 45–60 minutes after delivery. Tan Loc recommends consuming the food immediately upon receipt to ensure the best quality.
If the delivery is late or there are missing portions, who should I contact?
Customers can call directly. Hotline 0941 537 668 – Sales DepartmentAccording to current policy, the Tan Loc team will receive and respond to your request as soon as possible.
Does Tan Loc offer night shift support?
Yes, it depends on the requirements and location. Businesses need to contact us in advance to agree on a suitable delivery schedule.
Is it possible to request meal delivery outside of the regular service area?
Delivery coverage can be surveyed and expanded according to the specific requirements of the business. Shipping costs in this case will be communicated upon service confirmation.
Do I need to sign a receipt upon receiving the goods?
Yes. After checking the quantity and condition of the meals, the customer representative signs a receipt or delivery slip as a basis for verification.
Does Tan Loc store food samples?
According to the provided policy, Tan Loc retains food samples for 24 hours as per regulations.